Either you've got it or you don't

As I mentioned in yesterday's post, I'm following along a path I've laid out, writing about topics that interest me.  Today's topic is probably my favorite - Customer Service - and as the title suggests, I would argue that either you've got it, or you don't, there is no in between.

I got all excited to write something inspirational about customer service. I thought about it all day, hoping something would dawn on me.  I searched all kinds of terms, and I found all kinds of new customer experience "thought leaders" to follow on Twitter, but nothing ever surfaced that didn't seem to be preaching to me.

The best thing that I found is what I will share with you - a link to a website with 11 great (and short) customer service stories.  Enjoy!